COMMISSIONS AND ORDERS

Q: Do you take on bespoke commissions?
A: Yes! Commissions are at the heart of what I do. Whether you have a piece of furniture you'd like transformed, desire a custom artwork, or have another creative project in mind, I'd love to discuss your vision. Please contact me with details of what you're looking for.

Q: What's the process for commissioning a piece?
A: The process begins with an initial consultation where we discuss your ideas, preferences, and requirements. I'll then provide a quote and timeline. Once you're happy to proceed, a 50% deposit secures your commission. I'll share progress updates throughout the creation process, and the remaining balance is due upon completion before delivery or collection.

Q: How long does a commission typically take?
A: Timeframes vary depending on the complexity of the project and my current workload. Small artwork commissions might take 2-3 weeks, while furniture restorations can take 4-6 weeks or longer. For urgent requests, please contact me to discuss availability, I'll always try to accommodate where possible.

LOCATIONS & WORKSHOPS

Q: Where can I see your work in person?
A: You can find me at "& by Donna Reeves" on Ware high street in Hertfordshire where I have a workspace and select products on display. I also exhibit at various events throughout the year, including the Grand Designs exhibition in 2025.

Q: Do you offer workshops or classes?
A: Yes! I regularly host workshops at "& by Donna Reeves," covering techniques from ink art to furniture restoration and more. These workshops are beginner friendly and open to all. I teach workshops to kids, adults, groups and individuals. Check out my website and my social media or contact me directly for upcoming dates and availability.

Q: Can I book a private workshop for a group?
A: Absolutely! Private workshops are perfect for team building events, hen parties, or simply gathering friends for a creative day out. These can be tailored to your group's interests and skill levels. Please contact me with your requirements and preferred dates.

Q. Can you host workshops at external venues?
A: Yes, I can travel to other venues for private workshops. Depending on location and distance, an added travel fee will be applicable. I would require details of the venue to ensure it is suitable for each type of workshop. Please message to discuss.

ABOUT MY MATERIALS

Q. What type of paint do you use on furniture pieces?
A: I exclusively use high-quality, specialist furniture paints that are specifically formulated to provide excellent coverage, durability and a beautiful finish. These paints are designed to adhere properly to furniture surfaces and withstand daily use.

Q. How durable is the paint finish on your furniture?
A: All my painted furniture pieces are properly sealed with either varnish or wax (depending on the desired finish) to provide protection against scratches, spills and general wear. This sealing process adds significant durability to the piece, making it suitable for everyday use while maintaining its beautiful appearance. However, as with any painted furniture, proper care is required to maintain its finish.

Q. How should I clean and maintain painted furniture?
A: For regular cleaning, simply dust with a soft, lint-free cloth. For more thorough cleaning, use a slightly damp cloth with mild soap if necessary, then dry immediately with a soft cloth. Avoid harsh chemicals, abrasive cleaners or excessive moisture which could damage the finish. Coasters are recommended for hot or wet items.

Q. Can your painted furniture be placed in direct sunlight?
A: While the furniture paints I use have good UV resistance, I recommend avoiding placing pieces in areas with intense, direct sunlight for prolonged periods to maintain the colour integrity. Occasional rotation of your furniture can help ensure even exposure over time.

Q. How do I care for a piece of your alcohol ink art?sunlight?
A: While alcohol inks are naturally not lightfast, I apply multiple coats of UV-resistant varnish to significantly extend their lifespan and protect the vibrancy. For maximum longevity, I recommend displaying artworks away from direct sunlight and in areas with consistent temperature and humidity. With proper care, your piece will maintain its beauty for years to come.

PURCHASING & DELIVERY

Q: How do I purchase a ready-made piece?
A: Ready-made pieces are available through my website, and at "& by Donna Reeves," shop or by contacting me directly. Each listing includes dimensions, materials, and pricing details. You can secure a piece with payment in full.

Q: Do you offer delivery services?
A: Yes, I can arrange delivery throughout the UK. Delivery costs are calculated based on location, size, and weight of the piece. Local delivery or collection is also available. All delivery details and costs will be discussed and agreed upon before finalising your purchase.

Q: Do you ship internationally?
A: I do consider international shipping for artwork pieces on a case-by-case basis. Due to the unique nature of furniture items, international shipping for these requires special arrangements. Please contact me to discuss options if you're interested in an international purchase. Please note that any import duties, taxes, or customs fees are the responsibility of the customer and are not included in our prices. These charges vary by country and are collected at the time of delivery.

OTHER QUESTIONS

Q: Can I see more examples of your past work?
A: You can browse my portfolio on this website or follow me on Instagram @JadeDawnDesigns to see my latest creations, works in progress, and behind-the-scenes insights.

Q: I have a specific question not covered here - how can I contact you?
A: I'd love to hear from you! You can reach me through the contact form on this website, email me directly at hello@jadedawn.co.uk, or send me a message through Instagram or Facebook.