Welcome to Jade Dawn. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, purchase products, commission artwork, or participate in our workshops.

At Jade Dawn, we respect your privacy and are committed to protecting your personal data. This policy outlines how we handle your information in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Information We Collect

We may collect the following types of information:

• Personal identification information: Name, email address, postal address, phone number

• Payment information: Payment card details (these are processed securely through our payment processors and are not stored by us)

• Communication data: Emails, messages, and correspondence regarding enquiries, orders, or commissions

• Technical data: IP address, browser type, device information, and cookies when you visit our website

• Marketing preferences: Your preferences regarding receiving marketing communications from us

How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfil your orders and commissions

• To manage workshop bookings and participation

• To communicate with you about your purchases, commissions, or enquiries

• To improve our products, services, and website experience

• To send you marketing communications (if you have opted in)

• To comply with legal obligations

Legal Basis for Processing

We process your data on the following legal bases:

• Contract: Processing necessary for the performance of our contract with you

• Legitimate interest: To operate and improve our business and website

• Consent: Where you have given clear consent for specific processing activities

• Legal obligation: To comply with legal requirements

Data Retention

We will keep your personal data only for as long as necessary for the purposes set out in this policy. For customers and clients, we typically retain information for up to 7 years after your last purchase or interaction, as required for tax and accounting purposes.

Your Rights

Under UK data protection law, you have rights including:

• Access: Request a copy of the information we hold about you

• Correction: Request correction of any incomplete or inaccurate data

• Erasure: Request deletion of your personal data in certain circumstances

• Restriction: Request restriction of processing in certain circumstances

• Data portability: Request transfer of your data to another organisation

• Objection: Object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details below.

Sharing Your Information

We may share your personal information with:

• Service providers: Such as payment processors, delivery services, website hosting providers

• Professional advisers: Including lawyers, accountants, and insurers

• HMRC and other authorities: When required by law

We require all third parties to respect the security of your data and treat it in accordance with the law.

Cookies

Our website uses cookies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

Marketing Communications

You will receive marketing communications from us only if you have opted in to receive them. You can opt out at any time by clicking the unsubscribe link in any marketing email or by contacting us.

Third-Party Links

Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal or regulatory reasons.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact:

Email: hello@jadedawn.co.uk.